Jul 17, 2020
Posted by GrowScore
Knowing that there is someone on the other side of one’s customer journey who offers instant support and quick answers, makes live chat a favourite communication channel among websites. Especially now that more and more businesses are going online, customers tend to measure up the company’s superiority and excellence by how good their customer service is. The sooner the customer’s queries are answered, the more satisfied they become and the more likely that they will engage in sales and upsells. In this article, we will discuss the 3 most popular live chat software businesses are using.